SINGAPORE may have clawed itself up to No. 10 worldwide in international service rankings, but people here disagree. Customer satisfaction levels have dipped slightly, according to a survey of almost 35,000 respondents.

The survey, conducted by Singapore Management University's Institute of Service Excellence, found a drop in customer satisfaction across all eight sectors here - from finance to health care.

The biggest drop was recorded for the tourism, hotels and accommodation services industry, down 2.4 points from 71 out of 100.

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