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COMPANIES around the world are wrestling with the issue of how to make their businesses more sustainable - using less energy and water, reducing their waste and greenhouse gas emissions, and improving their impact on society for everything from labour standards to community involvement to product safety. A noble goal, and one with some very positive business implications. But a complicated task nevertheless, particularly when you extend the view of a company's overall environmental and social impact throughout its entire supply chain. A leading retailer in the United States exemplified this recently when it announced that it would create an index detailing the full social and environmental impact of every product it sells, highlighting the intricacy of managing the many trade-offs of creating 'green' or sustainable products and services. Imagine the day when homegrown grocers in Singapore - NTUC FairPrice, Giant Hypermarket or Sheng Shiong supermarket - decide to follow suit. What hurdles will they face? The challenge is to optimise each product or service for its total environmental and societal impact - taking into account an intricate set of possible considerations and alternatives. Put simply, it's not good enough if water usage is reduced but waste disposal increases. And to be truly sustainable, a company must optimise offerings in a way that also maximises business performance. The implications of this are staggering. Imagine tracing the energy and water use, waste, labour standards, and carbon dioxide (CO2) and other greenhouse gas emissions associated with every phase of every product a company makes or sells. That covers sourcing and delivering raw materials, development and manufacturing, packaging and delivery, consumer use, and reclamation and recycling at the end of life. Customer preference But these efforts may just be worth the while. Global market intelligence firm Synovate's grocery shopping survey last month revealed that six in 10 grocery shoppers across 10 markets, including Hong Kong and Malaysia, would go out of their way to shop 'green'. Sixty-two per cent of respondents said they would choose a supermarket because of its environmental policies, with Russians and Malaysians the most keen. Nearly 80 per cent said they supported recycling facilities at supermarkets, and two-thirds said they prefer to buy local food over imported brands that consume a lot of energy being shipped long distances. Fully understanding all the implications associated with sustainability requires a 360-degree perspective. And it entails the massive collection of information not only inside a company but also across hundreds or thousands of suppliers around the world. Moreover, it requires understanding the consequences of any decision to optimise a given process or component. Three major factors are driving this level of introspection: Key stakeholders such as customers, investors, business partners, and current and prospective employees are monitoring sustainability performance and factoring it into who they'll do business with, work for and buy from; The costs associated with energy, water and waste are volatile and rising, so cutting consumption and improving efficiency are essential to the bottom line; Government regulations on sustainability issues are becoming increasing stringent. Companies that fail to comply face growing financial penalties, restrictions on their business operations, and negative publicity. While this trend has been emerging for quite awhile, a recent IBM Institute for Business Value study, Leading a Sustainable Enterprise, conducted with business leaders from around the world showed that most are unprepared to measure and improve their own sustainability or that of their suppliers. For example, while many companies have ambitious goals to reduce CO2 emissions, in our study only 19 per cent were measuring it often enough to make substantive changes to their operations to lower emissions. In fact, only 30 per cent are collecting data frequently enough to make strategic decisions that address inefficiencies, environmental impact and risk across eight major categories - CO2, water, waste, energy, sustainable procurement, labour standards, product composition and product lifecycle. Twenty-nine per cent aren't collecting any sustainability data at all from their supply chain partners. Eight in 10 aren't collecting supplier data for CO2 and water, and six in 10 aren't checking supplier data for labour standards. How will companies achieve the levels of transparency, efficiency and social responsibility as prescribed by efforts such as a sustainability index? As Pulitzer Prize winner Thomas Friedman said in his latest book Hot, Flat and Crowded, you can't make anything greener unless you make it smarter - smarter materials, smarter designs, smarter software. For example, in order for a company to reduce its carbon footprint, it needs to know where and how energy is consumed and CO2 is emitted throughout all phases of its operations - everything from data centres, to office space, to manufacturing, to delivery - as well as through every phase of its supply chain. Then it needs to determine where it can make reductions balanced against other environmental considerations and areas vital to overall performance, such as cost, quality and service. Interesting conclusions Taking such a comprehensive view can lead to some interesting - sometimes counter-intuitive - conclusions. For example, excess packaging has been a major focus when examining a product's environmental impact. Yet analysis of a shelf-stable, single-serving beef chili and beans product from food processor Truitt Brothers demonstrated that a little extra packaging actually helps reduce environmental impact. It keeps food losses below 4 per cent, compared to typical food losses in the home of more than 15 per cent. And it eliminates refrigeration in transportation, retail merchandising and home storage, reducing energy use and greenhouse gas emissions. Leading companies today are setting standards and measurements for themselves and their suppliers - and even collaborating with competitors to set uniform industry specifications. They're deploying sensors and meters to collect and measure this data everywhere, and their suppliers are doing the same. They're implementing networks, analytics and dashboards that present that data in a way that lets them make better decisions to improve efficiency and lower emissions, and change business processes to put it all into action. For many companies, this means rethinking every aspect of how they operate and who they do business with. But the long-term implications are clear - businesses that do this effectively and proactively will thrive. Those that don't, will not. The author is Senior Vice-President and Managing Partner of IBM Global Business Services. In Singapore for the APEC CEO Summit 2009, he will share IBM's point of view on sustainable development in a panel discussion on 'Meeting the challenge of sustainable development: Are there trade-offs with economic growth? What role does technology have to play?'
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