WHEN Mrs Lisa Jafri headed for Kuala Lumpur last Saturday morning, she used the Second Link at Tuas, thinking that traffic there would be smoother than at the Causeway.

But the freelance journalist and her family ended up being stuck in a queue for more than four hours, before finally clearing Customs and Immigration on both sides of the Causeway.

'People were actually getting out of their cars to see what was holding up the traffic,' she said.

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