By Jessica Cheam

UNSATISFACTORY service from property agents is the top complaint consumers have about them, says the Consumers Association of Singapore (Case).

New figures released to The Straits Times show about four out of 10 complaints in the past three years were due to agents failing to give proper advice or to carry out duties for consumers, such as submitting relevant documents.

The next most common type of complaint was failure to honour agreements. This made up 15per cent of complaints from January to September - up from just 3per cent of complaints in 2007.

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