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I AM a native-born Singaporean, one of the many who used to criticise the number of Chinese nationals in many of our retail outlets. But not any more.
Two recent incidents changed my opinion of Chinese nationals. I found them not only a pleasure to deal with but also very knowledgeable in their areas of service.
The first experience was when I wanted to buy a laptop from a popular retailer. At first, I ignored a Chinese national who tried to serve me because of my stereotyping all Chinese nationals as being unable to speak English. But after disappointing encounters with two Singaporean sales staff, I turned to the Chinese national when he came to me again.
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