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MyPoint: How effective is telco regulator?

The Straits Times | Saturday, Aug 9, 2014

On July 29, my Internet service was cut off suddenly at 10am and was restored only after 5pm.

As my service plan included a land line, both my Internet service and digital phone line were down during that period.

I contacted my service provider, M1, and was told that two blocks in my estate were affected due to MRT and OpenNet cabling issues. As this was not the first time my Internet service had been cut off without warning, I called the Infocomm Development Authority and asked what action it would take. To my surprise, it said it was unlikely to take action as only two blocks were affected.

But it did say it would get M1 to reply to me by Monday. But up to now, I have yet to receive any reply.

If telephony services can be cut off at any time without warning and with no recourse for consumers, then I question the effectiveness of the regulator.

Dennis Tan Seow Koon


This article was first published on August 7, 2014.
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