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Chinese top world's online shoppers

China Daily/ANN | He Wei | Monday, Feb 13, 2017

Photo: Reuters

The Chinese are more likely to shop online than consumers from any other country, according to the latest survey by the International Post Corporation, a Brussels-headquartered association on postal services.

In the second annual study of 24,000 respondents in 26 markets across North America, the Asia-Pacific and Europe, the IPC found that 36 per cent of Chinese buy from digital sites at least once a week, a frequency far outstripping peer buyers.

China is also the most popular market for consumers around the world to shop from, accounting for 26 per cent of most recent cross-border purchases, followed by the United States with 16 per cent, Germany's 15 per cent and the United Kingdom's 15 per cent.

Purchases from China are more popular with younger people and women, while purchases from Germany receive warmer welcome by men and the elderly, the international study found.

Online marketplaces such as Amazon.com Inc, eBay Inc and Alibaba Group Holdings Ltd were the most sought-after avenues for buyers from almost all countries, accounting for around two-thirds of all cross-border purchases, the study said.

When analysing the results by age, Alibaba's sites, including Alibaba.com and AliExpress, were notably favoured by younger e-shoppers, while eBay was chosen by those aged 35-54.

China was the overall favoured market for Europeans, but notable differences were seen in Luxembourg, Belgium, Austria or Switzerland where customers mainly bought from neighbouring countries with a shared language. Meanwhile, the US and China were the main markets cross-border shoppers bought from in the Asia-Pacific region and in Canada.

The top four categories bought through cross-border transactions are clothing, footwear and apparel (33 per cent), consumer electronics (21 per cent), books, music and media (14 per cent) and health and beauty (13 per cent).

When looking at the value of items bought by cross-border online shoppers, most were low-weight and low-value items, with 45 per cent weighing less than 500 grams and 16 per cent valued less than 10 euros (s$15.20), with a further 40 per cent valued between 10 euros and 49 euros.

The survey also indicated that clear information about delivery charges, free returns and free delivery over a particular value, were the most important drivers for cross-border online shoppers.

It found that consumers were more likely to pay a premium for tracking rather than for speed of delivery.

They preferred to pay for delivery of a tracked item that took five to eight days for delivery than an untracked item that took three to four days.

About 70 per cent of cross-border online shoppers were offered tracking and 88 per cent used it, mostly in the interim stage, to check on delivery progress.

Almost three-quarters of shoppers used the post for their most recent cross-border purchases.

Overall, 87 per cent were satisfied with their delivery experience. Only 6 per cent returned their cross-border purchase, mostly using the post for the return.

The survey also looked at consumer delivery experiences, finding that most cross-border purchases had free shipping.

Around 59 per cent of respondents received free shipping for their most recent cross-border e-commerce purchases, citing retail offers, promotions, product value and loyalty programs as key reasons.

Chinese consumers benefited the most from free shipping, with 78 per cent enjoying zero payment for parcel deliveries.

China's logistics sector is worth a total of $2.2 trillion, against the global sector's total value of $9 trillion, according to logistics consultancy Armstrong & Associates.

Of that, express deliveries bolstered by e-commerce accounted for $43.5 billion last year and was the fastest-growing segment, the consultancy said.

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