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News, Malaysia

Monday, May 12, 2014

News, Malaysia

Four Malaysian telcos fined $460,000 for dropped calls

The Star/ANN | Monday, May 12, 2014

PETALING JAYA - Four local mobile telecommunications (telcos) providers have been fined up to RM1.2mil (S$460,000) over dropped calls.

The Malaysian Communications and Multimedia Commission (MCMC) said 28 compounds totalling RM1.2mil have been served to Maxis, Celcom, DiGi and U-Mobile after conducting a test between July and Sept last year.

These amounted to Celcom Axiata Berhad (RM310,000, seven compounds), DiGi Telecommunications Sdn Bhd (RM480,000, 11 compounds), Maxis Mobile Services Sdn Bhd (RM360,000, nine compounds) and U Mobile Sdn Bhd (RM50,000, one compound).

"We stepped up the EESAT (Extensive End-Point Service Availability Testing) in 2013 due to the numerous complaints and reports received from the public, NGOs and media regarding dropped calls early last year," said MCMC chairman Datuk Mohamed Shahril Tarmizi on Monday.

He said the MCMC met with the respective telcos' chief executives and told them to improve their quality of service or risk stern action if they did not comply.

"In fact, it may be timely to start exploring on a star-rating system for telcos so that consumers may make an informed choice about the best service provider for them," Shahril added.

A total of 120 compliance measurements were conducted across the country, Shahril said, with compounds served to telcos that show more than 3 per cent dropped call rates.

He added that there were 24 complaints in regards to dropped calls in Q3 2013, and that this fell to 16 in Q1 2014.

Shahril added that there was a reduction of complaints on dropped calls during Q1 2014 for all telcos except for Maxis.

Complaints against the telco doubled in Q1 2014 compared to that of Q3 2013, he said.

Thanking the public for reporting issues such as these to the MCMC, he advised them to continue to make reports on quality of service to their respective service providers.

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