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Travel, Asia

Saturday, Sep 20, 2014

Travel, Asia

Garuda named "best airline in Australasia" for second successive year

The Jakarta Post/ANN | Saturday, Sep 20, 2014

Flag carrier Garuda Indonesia has been named the best airline across the Asia and Australasia regions for the second year in a row by the Airline Passenger Experience Association (APEX).

Garuda Indonesia was named APEX's "Passenger Choice Award" winner again as chosen by passengers in the region on Monday in a ceremony held in Anaheim, California, beating out other regional carriers such as Singapore Airlines, Cathay Pacific Airways, Korean Air and EVA Air.

The award is based on a comprehensive survey assessing an airline's quality of service, products and innovation, along with customer satisfaction.

Garuda Indonesia services director Faik Fahmi said the award was yet another important milestone for the airline because it showed that the world acknowledged the airline's efforts at development.

"This award would not be possible without the commitment and the hard work of all Garuda Indonesia staff in order to provide the best service possible to our customers," Faik said in a statement made available to The Jakarta Post on Friday.

In the same week, the airline also received the Gold Award from the Pacific Asia Travel Association (PATA), for their immigration on board (IOB) service and their service quality, which has adopted the concept of the "Garuda Indonesia Experience".

Faik Fahmi also accepted the award on behalf of the company at the awards event in Phnom Penh, Cambodia.

This year has proven to be a notable year for Garuda, with the flag carrier already receiving numerous awards and titles from international associations, including "The World's Best Cabin Crew 2014" by UK-based airline alliance network Skytrax, at the Farnborough Air Show in the UK in July.

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