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Relax
Tuesday, Apr 22, 2014

Travel, Singapore

Head straight to gate with Tigerair web check-in

Relax | Tuesday, Apr 22, 2014

SINGAPORE - Bypass traditional check-in counters and head straight for the immigration area the next time you fly Tigerair.

Over 2,100 travellers have benefited from the Direct-to-Gate facility since the service was first introduced to Tigerair passengers just last week.

Since April 15, passengers travelling on Tigerair (TR-designated flights) out of Singapore have been able to enjoy this complimentary service which allows them to bypass the traditional check-in counters and head straight for the immigration area.

Direct-to-Gate service is only applicable for passengers who have completed web check-in and do not have checked luggage and visa requirements.

To generate more awareness among passengers, Tigerair has installed four self-check-in stands at Changi Airport Terminal 2 Row 12 where Tigerair's check-in counters are located.

Eligible passengers can use these self-check-in stands to web check-in and print out their boarding passes before proceeding to immigration, leaving them more time to enjoy the airport's amenities.

Ho Yuen Sang, Managing Director and Chief Operating Officer of Tigerair, commented, "The Direct-to-Gate service is intended to provide greater convenience for eligible passengers, minimising the amount of time they have to spend queuing up at the airport before their flight. We anticipate that around 30 per cent of our passengers, who are eligible for web check-in, would benefit from this service that would make their travel experience more seamless and enjoyable."

At present, all passengers travelling from Singapore to Cambodia, Hong Kong, Indonesia, Macau, Maldives, Malaysia, Philippines, Thailand and Vietnam are able to check-in online in the comfort of their homes from 72 hours to two hours prior to their scheduled departure times. Upon completing the web check-in process, the passenger will be informed if they are eligible for Direct-to-Gate service. With their self-printed boarding pass in hand, eligible passengers can then move straight to immigration upon arrival at the airport.

Web checked-in passengers with checked baggage or those who require verification on visa documentation would still need to check-in in person at the Tigerair web check-in counter located at row 11, Changi Airport Terminal 2.

From 15 April till 15 May, Direct-to-Gate passengers who now have more time on their hands can enjoy a complimentary cup of coffee or tea at Killiney Kopitiam within Terminal 2 transit lounge after they clear immigration.

Mr Yap Ong Heng, Director-General, Civil Aviation Authority of Singapore (CAAS) said, "Tigerair's Direct-to-Gate service not only enhances the experience of passengers flying off from Changi Airport, but also improves labour productivity by optimising the utilisation of staff. CAAS is pleased to support this initiative through our Passenger Self-Service Adoption Programme under the Aviation Development Fund aimed at achieving these outcomes on a broader scale, and would like to encourage more airlines to provide self-service services."

Mr Lee Seow Hiang, CEO, Changi Airport Group said, "We are very pleased to support the launch of Tigerair's Direct-to-Gate service, which will enhance passengers' departure experience and provide them with more time to enjoy the surprises our airport has to offer. This is in line with our aim of facilitating fast and seamless travel at Changi Airport. We welcome more airlines to adopt such innovative services to improve the airport experience of their passengers."

candicec@sph.com.sg

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