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Major shopping malls in Malaysia to provide reprieve from the heat

The Star/ANN | Thursday, Jun 12, 2014

Yap, who is the Pavilion KL chief executive officer, said customer feedback on air-conditioning levels were important.

KUALA LUMPUR - If you are one of those who have been seeking air-conditioned comfort in shopping malls to escape the heatwave, there is soothing news.

Major shopping malls in the city will be maintaining their "ideal cool" temperatures for the comfort of shoppers despite rising energy costs.

Bukit Bintang KL City Centre Tourism Association president Joyce Yap said the air-conditioning systems in most malls were maintained at 22°C to 23°C.

"We do not simply adjust the temperature as it is an automated system,'' she said.

Yap, who is the Pavilion KL chief executive officer, said customer feedback on air-conditioning levels were important.

"The most important factor for any shopping mall management is customer experience and satisfaction,'' she stressed.

Malaysia Shopping Malls Association adviser H.C. Chan said the current temperatures set at most shopping malls was suffice "to keep shoppers cool and relaxed."

"But if we come into a mall suddenly after being out in the heat, it would take sometime before the bodycools down," he said.

Chan who is the Sunway Shopping Malls and Theme Parks chief executive officer, said maintaining the current air-conditioning temperature was also important to guard the system against breakdowns.

"When the weather is cooler outside, the system switches automatically to the auto-chiller system to maintain the same temperature at all times.

"We have been advised not to tinker with the temperature as it could lead to the system breaking down," he added.

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