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Prudential clients hit by Giro glitch
Technical fault caused premiums for this month to be deducted twice. -ST
by Lorna Tan, Finance Correspondent HUNDREDS of anxious customers jammed the phone lines of British insurer Prudential Assurance Singapore yesterday, after their premiums were deducted twice this month. Prudential said a technical glitch had caused the Giro banking error. By 11am, it had received about 300 calls from worried customers, including Madam Ann Chow - who realised that her bank account was short of $320 when she withdrew cash at an ATM yesterday morning.
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