News @ AsiaOne

Prudential clients hit by Giro glitch

Technical fault caused premiums for this month to be deducted twice. -ST

Thu, Dec 25, 2008
The Straits Times

by Lorna Tan, Finance Correspondent

HUNDREDS of anxious customers jammed the phone lines of British insurer Prudential Assurance Singapore yesterday, after their premiums were deducted twice this month.

Prudential said a technical glitch had caused the Giro banking error.

By 11am, it had received about 300 calls from worried customers, including Madam Ann Chow - who realised that her bank account was short of $320 when she withdrew cash at an ATM yesterday morning.

 

 

 


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